How our service works
The practical details of a visit, so you know what to expect.
What a routine visit includes
Every routine visit is the same four things: mowing the accessible lawn areas included in your service, edging along normal driveways, sidewalks, curbs and similar hard surfaces, string trimming around normal obstacles and the spots a mower cannot reach cleanly, and blowing grass clippings off normal hard surfaces before we leave.
That is the whole routine scope, and it is what your recurring price covers. There is more detail on what each part means on the lawn mowing page.
Property access
We can only service what we can reach. Before your first visit we confirm how we get to each serviced area, including gates, codes and side-yard routes, and that stays on your property record.
Gates
If a gate is locked and there’s no way in, the back area can’t be mowed on that visit. Leaving a code on file or unlocking the gate on your service day avoids this. If access is a problem on the day, we’ll let you know rather than leaving you to notice later.
Pets
Please keep pets indoors or secured away from the serviced area on your service day, both for their safety and so the crew can work properly. Tell us about pets in your property notes. If an animal is loose in the work area we won’t force the issue.
Obstacles on the lawn
Toys, hoses, furniture, pet waste and similar items slow a visit and can be damaged or damage equipment. Clearing the lawn beforehand helps us do a better job.
Debris
Ordinary seasonal leaf fall is part of normal cleanup. Storm debris, large limbs and unusual volumes fall outside a routine visit and are quoted separately before we do the work.
Overgrown lawns
A lawn well past normal maintenance height is a different job from routine mowing, so it’s quoted separately as a reset cut before recurring service begins.
Weather and scheduling
Your chosen weekday is a preferred recurring service day rather than a fixed appointment. The full detail is on the weather policy page.
Communication
You’ll hear from us when your schedule shifts, when a visit couldn’t be completed, and when something about your property needs attention.
If something isn’t right
If a visit doesn’t meet the standard above, tell us and we’ll put it right. We’d far rather hear about it than have you quietly decide we’re not worth keeping.
Work outside the routine visit
Anything outside the routine mowing scope is quoted separately and agreed with you before it is done. Nothing chargeable is added to a visit you have not approved.
That includes a first-time or badly overgrown reset cut, storm debris, large limbs and unusual leaf volume, each covered above. The pricing page explains how a recurring price is set.
Your service frequency
The frequency you choose during setup, weekly or every other week, sets your starting schedule. It is not a commitment. If your needs change later, contact us so we can confirm what is available for your route.
A one time mow is quoted as a single visit rather than put on a recurring schedule. You can move onto a recurring schedule afterwards if you want to.
Keeping your property record current
Your access details, gate codes, side-yard routes and pet notes stay on your property record after the first visit, so they only have to be arranged once. If any of them change, tell us so the crew has the right information.
The same applies to anything about the property that changes what the visit involves, such as new planting, a new fence line or an area you would like added to or removed from the serviced area.